3/5/2023 0 Comments Airbnb contact usI requested one via the Airbnb website, and my query received the briefest of e-mail responses, directing me to a particular Airbnb webpage. I decided to take Chesky up on his “gold standard” offer of receiving a free and “self-administered” smoke and carbon-monoxide detector for my Airbnb home. “A lot of the laws are 20th-century laws, or sometimes even 19th-century laws, in the 21st century.” “We want to make sure that the codes and regulations are modernized,” he said. Not even any contact with a real human from their trust and safety team. No background check, no verifying my ID, no confirming my personal details, no questions asked. I took a few photos of my house, inside and out and uploaded them to the Airbnb website, and within 15 minutes my place was “live” as an Airbnb rental. So to test Airbnb’s system, I signed up as a host. Chesky replied, “We want to be a gold standard,” saying that he has 100 employees devoted exclusively to safety and that “hosts verify their IDs by connecting to their social networks and scanning their official ID or confirming personal details.” Testing Airbnb's claimsĬouric asked Chesky if his company inspects its hosts’ homes for safety and fire hazards. Last January I watched Katie Couric interview Airbnb’s 34-year-old billionaire CEO, Brian Chesky, and that’s when I realized that something didn’t add up. I have been an Airbnb host in San Francisco for about nine months. In the heart of Silicon Valley, a coalition of homeowners, neighborhood groups and tenant advocates gathered over 20,000 signatures to say "enough is enough." On November 3, the voters of San Francisco will vote on Proposition F, the citizens initiative that, if passed, will crack down on Airbnb’s business.
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